Email Communications Policy
📋 What This Means in Plain English
- You only receive emails because you signed up — we never email cold
- Emails come from noreply@netroflex.com — add it to your contacts
- You can unsubscribe from marketing emails anytime via the link in every email
- We include our physical mailing address in all commercial emails as required by CAN-SPAM
- We never sell your email or share it with third parties for their marketing
- We honour opt-out requests within 10 business days as required by law
- We do not send spam — every email has a clear reason and unsubscribe option
- We do not use deceptive subject lines — every email subject accurately reflects its content
Emails You May Receive from NetroFlex
When you interact with NetroFlex CIP™ — whether by joining the Early Access waitlist, creating an account, or using the platform — you may receive the following types of emails:
Early Access Confirmation
Sent immediately after signing up for Early Access. Confirms your spot, week number, and founders pricing. Sent from noreply@netroflex.com.
Cannot opt out (transactional)Account Creation Invite
Sent on or before June 1, 2026 to invite you to create your NetroFlex account and activate your founders pricing.
Cannot opt out (transactional)Double Opt-In Confirmation
Sent when you create your account. You must click the confirmation link to activate your account.
Cannot opt out (transactional)Expiry Warning (335 Days)
Sent 30 days before your 365-day waitlist window expires, reminding you to create your account.
Cannot opt out (transactional)Platform Updates & Launch News
Product news, feature announcements, and launch updates about NetroFlex CIP™.
Can unsubscribe anytimeEarly Access Program Updates
Updates about the early access program, spot availability, and pricing window changes.
Can unsubscribe anytimeSender Identity
All automated emails from NetroFlex CIP™ are sent from the following address:
- From: NetroFlex CIP <noreply@netroflex.com>
- Reply-To: support@netroflex.com
- Domain: netroflex.com
We recommend adding noreply@netroflex.com to your contacts or safe sender list to ensure delivery. If you reply to a confirmation email, your reply will be directed to support@netroflex.com and reviewed by our team.
NetroFlex will never ask for your password, payment details, or personal information via email. If you receive an email claiming to be from NetroFlex that asks for such information, do not respond — contact support@netroflex.com immediately.
How to Unsubscribe
Every marketing email we send includes a clearly visible unsubscribe link in the footer. Clicking this link will remove you from marketing communications immediately.
You may also opt out by:
- Emailing privacy@netroflex.com with the subject line "Unsubscribe" and the email address you wish to remove
- Adjusting your communication preferences in your NetroFlex account settings (once your account is created)
We will process all opt-out requests within 10 business days as required by the CAN-SPAM Act. After this period, you will not receive further marketing emails from us.
Please note that unsubscribing from marketing emails does not delete your waitlist record or account. To request full data deletion, email privacy@netroflex.com with the subject line "Data Deletion Request".
CAN-SPAM Act Compliance
NetroFlex CIP™ complies with the CAN-SPAM Act of 2003. All commercial emails we send include:
- A clear and accurate "From" name and email address identifying NetroFlex as the sender
- A subject line that accurately reflects the content of the email
- Clear identification that the message is an advertisement where applicable
- Our physical mailing address: NetroFlex, United States
- A clear and conspicuous unsubscribe mechanism in every marketing email
- Prompt honouring of opt-out requests within 10 business days
We do not use deceptive header information, misleading subject lines, or third-party email harvesting. We do not sell, rent, or share your email address with third parties for their own marketing purposes.
GDPR — Email Communications for EU/EEA Users
For users in the European Union or European Economic Area, our legal basis for sending emails is:
- Transactional emails: Necessary for the performance of a contract or provision of a requested service (GDPR Article 6(1)(b))
- Marketing emails: Legitimate interest in communicating with individuals who have voluntarily joined our waitlist and expressed interest in our product (GDPR Article 6(1)(f)), with the right to object at any time
EU/EEA users have the right to object to marketing communications at any time by using the unsubscribe link in any email or by contacting us at privacy@netroflex.com. We will process objections without requiring justification and without detriment to your waitlist or account status.
Contact
For questions about our email practices or to submit an opt-out or data deletion request:
- Email: privacy@netroflex.com
- Support: support@netroflex.com
- Website: netroflex.com